Bridging the Gap: Aligning the Volunteer Management Cycle with the Volunteer Engagement Cycle

This interactive session explores the intersection between organizational processes and the lived experiences of volunteers. While the Volunteer Management Cycle focuses on the systems and structures organizations use to support volunteerism, the Volunteer Engagement Cycle reflects the emotional, social, and motivational journey of the volunteers themselves. Though distinct, these two cycles are deeply interconnected—and when aligned, they create the foundation for deeper engagement, stronger relationships, and lasting impact. Through peer-to-peer discussion and reflection, participants will identify opportunities to bridge gaps, share promising practices, and reimagine volunteerism as a human-centered, purpose-driven partnership.

Bio: Darlene Laird is the driving force behind Habitat for Humanity International's Skilled Volunteer Strategy and Engagement initiatives, specializing in crafting dynamic resources, trainings, and best practices for the Habitat affiliated network. She holds a CVA credential from the Council for Certification in Volunteer Administration, solidifying her professional acumen and dedication to excellence in volunteer management. In her capacity as President for the Association of Leaders in Volunteer Engagement (AL!VE), Darlene is dedicated to advancing the field and instigating positive change within the sector. Her visionary leadership and passion for driving meaningful impact position her as an industry leader, inspiring others to join the movement towards building stronger, more engaged communities through the power of volunteers.